JAMS Tech LLC Return and Warranty Policy

EFFECTIVE DATE: SEPTEMBER 8, 2021

RETURN POLICY:

If you are not satisfied with your purchase, you may return it within 60 days of receipt of shipment. There are no refunds or exchanges on build-to-order or custom products.

Returns will only be accepted if the item is unused, in its original condition, and in its original packaging. A full refund will be applied to your credit card or distributor account if your return meets these conditions. Please allow 5-10 business days from the time the item is received to process a refund. You are responsible for the shipping costs to return the item(s) unless it was our error.

We may process a return and restocking fee of 20% in addition to shipping charges for returned items at customer fault for sizing or other errors made during ordering.

Before returning your item(s), please email or call JAMZ Tech Customer Service to obtain approval for the return along with an authorized RMA# (Return Materials Authorization Number) for processing and to include on your return label.

You may also request a return using the RMA form: https://jamztecharmor.com/rma-request/

WARRANTY POLICY:

Body Armor is a critical component of your personal protective equipment and your reliance on it performing as rated every time it is worn is why JAMZ Tech takes great care to ensure that it will. We take the quality of our products very seriously and we want every single customer to be 100% satisfied with not only the look and feel but most importantly its long-term performance. We also work closely with our research and development team to continuously improve on our already outstanding designs.

PRODUCT WARRANTIES:

All level IIIA+, III, III+, and IV armor plates: 5 years ballistic performance and 1- year exterior cover
All level II and IIIA Ares 1, 5, and 8 series helmets: 5 years ballistic performance and 1-year exterior cover
All level IIIA+ shields: 5 years ballistic performance and 1-year exterior cover
All level III and III+ shields: 5 years ballistic performance and 1-year exterior cover
All level IV shields: 5 years ballistic performance and 1-year exterior cover